# What should I know before I buy Warmerly? This page answers the questions people ask before they pay, including the awkward ones. Where something is not offered, or we cannot confirm it here, it says so. Prices are in US dollars; the [pricing page](https://warmerly.com/pricing) shows the figure for your currency. ## Which plan do I need? Plans are sold on mailboxes and leads, not on emails sent. Sending is not metered on any paid plan: what bounds volume is the number of mailboxes times each mailbox's own daily limit. | Plan | Price | Mailboxes | Active campaigns | Leads per campaign | | --- | --- | --- | --- | --- | | Free | $0, no card | 1 | 1 | 500 | | Starter | $19 a month | 5 | 5 | 2,500 | | Growth | $49 a month | 25 | 25 | 25,000 | | Agency | $179 a month | 100 | no cap | 100,000 | Free allows 100 campaign sends a month. Annual billing on the paid plans is ten times the monthly price, which is two months free. Mailboxes are fixed by the plan; there is no unlimited-mailbox plan. Start from the [pricing page](https://warmerly.com/pricing), or from **Settings > Billing** if you already have an account. ## Can I try it first, and what does the free plan include? The Free plan is a real plan you can stay on, with no card. Paid plans start with a 7-day trial: a card is needed, nothing is charged until day 8, and cancelling before then costs nothing. Every new account also gets a free mailbox on a Warmerly domain that is already warming up. It is for warmup, replies and tests; for real outreach, connect your own mailbox or add a hosted one. See [the free mailbox](https://docs.warmerly.com/help/free-sending-mailbox). ## I already have email on my domain. Will connecting it break anything? Connecting your own Gmail, Google Workspace, Microsoft or SMTP mailbox changes nothing in your DNS. Warmerly reads your SPF, DKIM, DMARC and MX records and shows what is missing. Hosted mailboxes (OneMail) are different: they need Warmerly's MX records. If the domain already receives email, both OneMail routes stop before changing any MX record and recommend a secondary sending domain, so your existing inboxes keep working. See [OneMail](https://docs.warmerly.com/help/onemail-mailboxes). Importing or migrating old mail from another provider is not something these pages describe: ask support@warmerly.com and a person will confirm. ## Can I use a hosted mailbox in Outlook or Apple Mail? No. Hosted mailboxes are used through the Warmerly inbox and the API; no IMAP or SMTP login is provided for them today. If you need your own mail app on an address, connect your own mailbox instead. ## Does warmup guarantee the inbox? No. Warmup builds sender reputation gradually; it starts at 4 a day and climbs to 50 a day over 30 days, with a lower ceiling for Gmail (40) and Outlook (30). You can launch a first campaign on day one because new mailboxes start on a volume ramp. No placement or reply-rate figure is promised: run a [placement test](https://docs.warmerly.com/help/placement-tests) to see your own result. ## Where is my data, and are you GDPR compliant? Customer data is hosted in the EU. This page makes no certification or compliance claim. The documents to read are the [privacy policy](https://warmerly.com/privacy), the [data processing agreement](https://warmerly.com/dpa), the [sub-processor list](https://warmerly.com/sub-processors) and the [trust page](https://warmerly.com/trust). Mailbox passwords and Microsoft refresh tokens are encrypted before they are stored. For a signed or customised agreement, email support@warmerly.com. ## What can and can't I send? Warmerly is for lawful business-to-business outreach, and the [Acceptable Use Policy](https://warmerly.com/acceptable-use) is the rule. In short it does not allow bought or rented lists, scraping, consumers without the consent their country requires, re-contacting people who unsubscribed, or evading blocklists. Some subjects (such as cryptocurrency or gambling) need written approval first, which can be refused. The policy does not say whether newsletters to existing customers are covered, so ask support@warmerly.com before relying on it. Nothing here is legal advice. ## Do you offer discounts, refunds or white label? We cannot promise any of them from this page. What is published: a 30-day free offer on the website for some visitors, [Warmerly for Startups](https://docs.warmerly.com/help/warmerly-for-startups), the cancel flow's own offers, and the [refund policy](https://docs.warmerly.com/help/refunds-and-cancellation-policy) with the 30-day inbox guarantee and its conditions. No white-label product is documented, and the policy requires written agreement before anyone resells Warmerly. Agencies run client work in [client workspaces](https://docs.warmerly.com/help/agency-client-workspaces) on the Agency plan. For anything beyond that, email support@warmerly.com. ## What about the API, integrations and other tools? API keys and webhooks are on the Agency plan and on custom Max plans only. The MCP server, which connects Claude or ChatGPT to your workspace, works on every plan. Any tool that can send a REST request with your key can use the API. No native CRM integration is documented. See [Use the API](https://docs.warmerly.com/help/use-the-api). ## What does Warmerly not offer? No iPhone app and no Play Store listing (there is an Android app you install directly), no phone line, no unlimited mailboxes, and no transactional email. There is no published uptime guarantee; the [status page](https://status.warmerly.com/) shows current service health. ## How do I talk to a person? Email support@warmerly.com, ask in the chat to be passed to the team, or book a demo call at [warmerly.com/book-a-call](https://warmerly.com/book-a-call). No response time is promised.