Help Center
Help Center
Short, step-by-step answers to the questions Warmerly customers ask most. Each one starts with the answer, then walks you through it. Can't find yours? Ask Warmi in the chat widget at the bottom right of the app and these docs.
Getting started
| Question | In short |
|---|---|
| How do I get a free sending mailbox? | Every new account gets one, already warming up. |
| How do I connect a Gmail, Google Workspace or Outlook mailbox? | One-click sign-in for Microsoft, an app password for Google. |
| How long does email warmup take? | About two weeks, but you can launch on day one. |
| How do I launch my first campaign? | Campaigns > New campaign: audience, sequence, launch. |
| How do I import leads from a CSV? | A campaign's Audience tab > Import leads. |
Mailboxes and deliverability
| Question | In short |
|---|---|
| Why did my mailbox disconnect, and how do I reconnect it? | Warmerly can no longer sign in. Open it and click Reconnect. |
| What DNS records do I need? | MX, SPF, DKIM and DMARC, plus an optional tracking CNAME. |
| How do I set up DKIM? | Get the record from your email provider and add it to your DNS. |
| How do I set up SPF and DMARC? | Two TXT records that tell providers your mail really is from you. |
| How do I use a custom tracking domain? | A CNAME on your own domain for tracked links. |
Plans, billing and the API
| Question | In short |
|---|---|
| How do I cancel or change my plan? | Settings > Billing. Cancel through Manage billing. |
| What does each plan include? | Free, Starter, Growth and Agency, side by side. |
| How do I use Warmerly with an API? | Agency plan (or its trial): create a key, send it as X-Api-Key. |
| Can I use Warmerly from ChatGPT or Claude? | Yes, through the Warmerly MCP server. |
Still stuck?
- FAQ: quick answers on warmup, billing, mailboxes and campaigns
- Troubleshooting: DKIM false alarms, Microsoft 365 errors, campaigns not sending, placement tests
- Guides: DNS and mailbox setup, click by click