How do I cancel or change my plan?
Everything is in Settings > Billing. To move to another paid plan, click Switch to this plan on the plan you want; the change takes effect immediately. To cancel, click Manage billing, which opens Stripe's secure billing portal, and cancel there. Nothing in your account is deleted when you cancel or downgrade.
Plan changes are always yours to make. Support and Warmi can explain your options but cannot change or cancel a plan for you.
Change your plan
- Open Settings > Billing in app.warmerly.com.
- Under Choose your plan, find the plan you want. Compare all tiers shows every limit side by side.
- Click Switch to this plan. Upgrades and downgrades between Starter ($19/mo), Growth ($49/mo) and Agency ($179/mo) work the same way.
- You will see "Plan updated. Changes take effect immediately."
On the Free plan with no subscription yet, the button reads Start 7-day trial instead. A card is needed, and nothing is charged until day 8.
Want to pay yearly or in GBP? Annual billing costs 10 times the monthly price (two months free). Start it from warmerly.com/pricing.
Cancel your subscription
- Open Settings > Billing.
- Click Manage billing. Stripe's billing portal opens.
- Choose to cancel your subscription and confirm.
On a paid plan, you keep everything you paid for until the end of the current billing period. After that, the workspace moves to the Free plan. It is not closed, and your mailboxes, campaigns, leads and inbox are all kept.
During a free trial, cancelling ends the trial straight away rather than at its end date, and you are not charged. Warmerly stops sending, but nothing is deleted, so you can pick a plan again whenever you want.
The same Manage billing portal is where you update your card and download invoices.
What happens if I am over the new plan's limits?
- Downgrading to a smaller paid plan: you get a grace period, shown as a countdown banner, to come back inside the new limits. Everything keeps running during it.
- Moving to Free (after cancelling): Free allows 1 mailbox and 1 active campaign. If you have more, campaign sending and warmup pause straight away until you are back inside Free's limits or pick a paid plan again. Nothing is removed.
To get back inside a limit, disconnect mailboxes you no longer use or pause and archive campaigns. The full rules are in Plans and limits.
Common problems
"Cancel from the billing portal to move to Free". You cannot pick Free directly while a paid subscription is running. Cancel it in Manage billing; the workspace moves to Free when the paid period ends.
Sending stopped after I cancelled. You are probably over Free's limits. Remove extra mailboxes or pause campaigns, or choose a paid plan again.