Why is my workspace locked, or showing Payment failed?
A locked workspace redirects most of the dashboard to a billing screen until the subscription is sorted out. Nothing is deleted. Your mailboxes, campaigns, leads and inbox are all still there. While the lock is on, Warmerly stops the automated activity: campaign sending, email warmup, LinkedIn warmup and WhatsApp sending are all paused. Campaigns are not cancelled or reset, and everything resumes by itself within a few minutes once the lock is cleared.
The screen you see tells you which of these reasons applies.
| What the screen says | Reason | How it clears |
|---|---|---|
| Payment failed | The last charge on your subscription did not go through | Update your payment method |
| Over your plan's limits | You are over your plan and the grace period has ended | Upgrade, or reduce usage |
| Your trial ended when you cancelled | You cancelled during a trial, which ends it immediately | Pick a plan again |
| (Workspace name) is in recovery until (date) | The workspace was deleted and is in its 30-day recovery window | Restore it on the Free plan (no card needed) or on a paid plan |
| Your subscription isn't active | There is no active plan on the workspace | Pick a plan |
A workspace that has never chosen a plan is sent to the plan picker (Choose a plan) instead. Free needs no card and is a real plan that does not expire.
Payment failed
Your last payment did not go through. Warmerly emails you, and Stripe may retry the charge. While it is outstanding the workspace is restricted and automated sending is paused.
- On the Payment failed screen, click Update payment method. This opens Stripe's billing portal.
- Update your card. Once the payment succeeds, the lock lifts by itself.
- Or cancel in the portal. The workspace then drops to the Free plan instead of closing.
If the payment stays unpaid, the subscription may be cancelled and the workspace moved to the Free plan, and hosted OneMail mailboxes billed on it may be suspended. A LinkedIn slot whose payment fails stops covering its account, and when the slot ends the account is disconnected. A WhatsApp slot that ends does not disconnect the number, but the workspace can then be over its limits (see Channel accounts). Amounts owed remain payable.
Only the workspace owner can open the billing portal. If you are an admin or member, ask the owner. See Team members and roles.
Over your plan's limits
You are using more mailboxes, active campaigns or active prospects, LinkedIn accounts or WhatsApp numbers than your plan includes, and the grace period has finished. The screen lists what is over and links to where to reduce it (Accounts, Campaigns). You have two exits:
- Reduce usage (disconnect a mailbox, pause a campaign, remove leads), then click I've reduced my usage, check again. Warmerly recounts straight away and lets you back in if you are inside the limits.
- Upgrade. The screen recommends the cheapest plan your current usage fits inside and says which count drove it.
LinkedIn is the exception: every plan includes zero LinkedIn accounts, and each one has its own slot subscription, so upgrading does not fix a LinkedIn-over lock. Either add a slot in Settings > Usage & limits or disconnect the account.
Full detail, including the grace period, is in What happens if I am over my plan's limits?.
You can still open Accounts, Campaigns and Settings while locked for this reason, because those are the pages you need to fix it.
Your subscription isn't active
There is no active plan on the workspace. Pick a plan on the screen; your data and campaigns are all still there. Choosing Free needs no card.
Your trial ended when you cancelled
You cancelled while on a trial, and cancelling ends a trial straight away. Nothing was deleted. Choose a plan when you want to continue. See What happens when my free trial ends?.
Workspace in recovery
A deleted workspace is locked for everyone until it is restored or subscribed to. The screen offers Restore on the Free plan above the paid plans. See Delete or restore a workspace.
What Warmi can do here
Warmi is docked on the locked screen and can tell you exactly why the workspace is locked and what would clear it. It cannot unlock anything, upgrade, extend a grace period, apply a discount or take a payment. Those are yours to do on the screen. If something we broke (a bug, an outage, a checkout that would not complete) is what is keeping you locked, ask Warmi to escalate to a person.
Common problems
"I paid but I am still locked." After the card goes through, the plan can take a moment to switch over. The screen says "Still confirming your payment". Do not re-enter your card. Reload in a minute, or email support@warmerly.com if it does not clear.
"I reduced my usage and it is still locked." Click I've reduced my usage, check again. If it still says you are over, the screen names what is still over. Something other than usage may be holding the lock, so ask Warmi.
"My campaigns are not sending but I am not locked." Locks are not the only reason sending pauses. See Why did my sending slow down or pause?.