How do I see who has been contacted in a campaign?
Open the campaign and click the Audience tab. It lists every lead, how far each one has got through the sequence, and their status. Click the conversation icon on a row to open the lead conversation: the emails you sent, the lead's reply, and the emails still to come, written out with that lead's own details.
The Audience tab
The heading shows the number of leads. Above the table:
- Import leads opens the file import. See How do I import leads from a CSV?.
- Find leads opens Warmerly's lead database with this campaign preselected, so leads you pick are added straight to it.
- Import from LinkedIn brings leads in from LinkedIn.
- Find email (N) appears when some LinkedIn leads have no email yet. It looks them up in the background. A lead whose lookup failed shows Retry lookup.
- Search matches name, email or company. Sort offers Newest first, Oldest first and Name A to Z.
- The status filter is a row of buttons with counts, campaign-wide and unaffected by your search: All and one for each status that has leads.
Each row shows the lead, their company, their status, and a Sent column such as "2 of 3 sent" with a progress bar (it turns green once the lead replies), an open count if tracking is on, and how long ago the last email went out.
Select rows with the checkboxes to Remove or Export CSV them. You can also remove one lead from its row. Removed leads stop receiving the remaining steps, and emails already sent are not affected.
The empty state, "No leads yet", offers Find leads and Import a file.
What each status means
| Status | Meaning |
|---|---|
| Queued | Waiting to start. Nothing has been sent yet. |
| Active | In progress through the sequence. |
| Completed | Went through every step. |
| Replied | They replied, and the campaign is set to stop on reply. |
| Unavailable mailbox | The address bounced, or was already known to be dead. Sequence stopped. |
| Unsubscribed | They unsubscribed, or were already on your do-not-contact list. |
| Skipped | Not sent to, for example because the AI opener could not be written for them. |
See What stops a campaign sequence for a lead?.
The status counts also appear on the Overview tab under Where your leads are. On Overview, clicking Total leads or Replies jumps here with the matching filter.
The lead conversation
Click the conversation icon ("View the conversation") on a row. A panel opens with the lead's name, email and company, and then three kinds of entry:
- Sent and queued emails. On the left, with their delivery marks (opened, clicked, bounced, or an error).
- Their reply. On the right and tinted, so a reply stands out while you scroll. If the campaign stops on reply, a note says nothing further will send to them.
- Still to send. Under the heading "Still to send", with a dashed border. These are the next email steps written out with this lead's own variables filled in, so you can see a blank before it goes out. Each has an estimated date.
A collapsed section, "This lead's variables", lists the custom variables the lead carries.
Things to know
- Replies are matched by the lead's address. The panel shows mail from the lead's email address that arrived in your campaign's mailboxes, so it also catches replies sent from a phone or a new email. Warmup traffic is left out.
- The dates are estimates. They count the step's wait and your campaign's sending days in the campaign's timezone. They do not model each mailbox's daily limit, the gap between sends, the ramp or recipient-local hours, so the real send can land some hours later inside the day.
- Only email steps are shown. In a branching sequence, which arm a lead takes is not known in advance, so upcoming steps are not guessed.
- It never uses an AI credit. An upcoming email using
{{ai_opener}}is marked "written when this actually sends". - To answer a reply, use the Inbox.
Common problems
A lead's reply is missing from the conversation. It may have come from an address that is not the one you emailed, or into a mailbox outside this campaign's project.
The Sent column says "Nothing sent". The lead is still queued. See Why does my campaign send fewer emails than my daily limit?.
I cannot add more leads. Your plan limits how many leads a campaign can hold. See Plans and limits.