How do I access, correct or delete my personal data?
Use the form at warmerly.com/privacy-request, or email privacy@warmerly.com (it goes to the same place). You do not need an account and you do not need to give a reason. Warmerly acts on a request within one month, usually much sooner.
This is for anyone: customers, and people who are not customers but whose business contact details appear in Warmerly's lead database.
What can I ask for?
The form's What would you like us to do? menu has six options:
| Option | What it means |
|---|---|
| Know what data you hold about me | We tell you what personal data we have about you. |
| Access a copy of my data | You get a copy of it. |
| Correct inaccurate data | We fix data that is wrong. |
| Delete my data | We delete it, subject to the exceptions below. |
| Object to processing | You object to how your data is being used. |
| Opt out of sale/sharing (CCPA/CPRA) | For California residents. See the US privacy notice. Warmerly does not sell customers' personal data. |
How do I send a request?
- Open warmerly.com/privacy-request.
- Choose what you would like done.
- Enter Your email or how we can identify your data: normally your email address, or your name and company if that is what we would have on file.
- Optionally add details that help us find your data faster, such as a domain, a company name or where you think we got it.
- Click Submit request. The page says "Request received".
If the form fails, it tells you to email privacy@warmerly.com directly.
What happens next?
- We may first ask you to confirm that the address or domain is yours, so nobody can see or remove someone else's details.
- We act within one month.
- Some records must be kept even after a deletion request, for legal reasons. See below.
Customer or not, which page applies?
- You are a Warmerly customer: the Privacy Policy explains what we hold about you and your workspaces, and how long. See also What happens to my data if I cancel or delete?.
- You are not a customer, but your business email appears in a lead database or came from someone's campaign: the Prospect Privacy Notice explains where the data comes from and how to object. To stop a particular sender's emails, use the unsubscribe link in that email as well.
- You just want your workspace gone: delete it in Settings > Workspaces. See Delete or restore a workspace. That is not the same as a privacy request for your personal data.
What can not be deleted?
A deletion request cannot remove everything. Warmerly keeps:
- Tax and accounting records, for as long as the law requires.
- Records that someone opted out or asked to be erased, so they are not contacted again.
- Security and audit logs and records of privacy requests, for as long as needed to protect the service and show obligations were met.
The full list is in section 8 of the Privacy Policy.
Does this cancel my subscription?
No. A privacy request is separate from billing. To cancel a paid plan, use Manage billing in Settings > Billing. See How do I cancel or change my plan?.
Common problems
"I never heard back." Give it time; the deadline is one month. If it has passed, email privacy@warmerly.com and quote the address you used on the form.
"I want to stop getting Warmerly's own emails." Use Email preferences. Sign-in, billing and invitation mail always sends.