How do lead exports, lookups and verifications use my allowance?
The tools under Prospecting in the sidebar each have their own monthly allowance, and they are separate from each other: lead exports (Find leads), email lookups (Email finder) and email verifications (Email verification). Searching and looking around is free. An allowance is only used when you take something away: a lead into a CSV or a campaign, an address that a lookup found, or a fresh verification result. Allowances reset on the 1st of every month and do not roll over.
This page explains what uses what. For the size of each allowance on your plan, see Plans & limits or the pricing page. This page deliberately does not repeat those numbers because they depend on your plan.
What is free and what is not
| Action | Uses an allowance? |
|---|---|
| Searching in Find leads, using filters, describing a search in words | No |
| The match count and the "what we hold" bars in Find leads | No |
| Export CSV in Find leads | Yes. One lead-export per row delivered |
| Add to campaign in Find leads | Yes. One lead-export per lead actually added |
| A single or bulk lookup in Email finder that finds an address | Yes. One email lookup |
| An Email finder lookup that finds nothing, or fails | No |
| A fresh check in Email verification (single or bulk) | Yes. One email verification per address |
| A verification result Warmerly already remembers | No |
| Confirm with a test send on an uncertain address | No separate charge |
| Website summary | No email allowance. It uses the shared daily AI limit |
| Data library | No |
| Quick free checks when importing a CSV or adding leads to a campaign | No |
| Importing your own CSV of leads into a campaign | No lead-export use |
Two things to notice:
- You are never charged for a failure. A lookup or verification that errors, times out or returns nothing is not counted.
- Skipped leads are not charged. In Find leads, companies that are already in the campaign, are on your Do not contact list, have no email address, or fail the free format and mail-server check are not added and not counted.
Where to see what is left
- On the tool page. A small usage chip sits at the top of Find leads, Email finder and Email verification. It is only shown when that allowance is limited on your plan, so a plan with no ceiling shows nothing there.
- In Settings > Usage & limits. Every monthly allowance in one place, together with plan limits such as mailboxes and your credit balance. This is the page that owns the full picture.
The API equivalent is described in Usage & limits.
When an allowance runs out
Nothing is deleted. The next action that would use the allowance is refused with a message naming what ran out, and everything you already have stays. Searching in Find leads still works. You have three ways forward:
- Wait for the 1st. The counter resets at the start of the month, not on your billing date.
- Buy a top-up with credits. In Settings > Usage & limits, an allowance that is near or at its ceiling offers a credit top-up. A top-up is a block of extra units of that one allowance. Blocks you buy do not expire and do not reset on the 1st, and they are used after the monthly allowance is gone. Credits are only ever spent when you press the button. Nothing is bought automatically.
- Change plan. See How do I cancel or change my plan?.
If you hit the limit partway through, the action stops where the allowance ends. A CSV export stops at what you have left and tells you it did, rather than pretending to finish. Exports also draw on a credit-bought block if you have one, so an empty monthly allowance with a block still exports.
Bulk lists and the "reserved" check
For bulk Email finder and Email verification, Warmerly checks up front that your remaining allowance covers the whole list. It also counts anything from earlier bulk lists that is still waiting in the queue. If the whole list would not fit, it is refused and nothing is queued, so you are not left with half a batch. You are only charged as items finish, not when the list is submitted.
Different kinds of limit
Do not confuse these three, because they show up in different places:
- Monthly allowances (this page): lead exports, email lookups, email verifications and a few others, resetting on the 1st.
- Capacity limits: how many mailboxes and active campaigns you can have right now. Nothing resets. Removing one frees the slot immediately.
- Per-campaign lead limit: how many leads one campaign can hold. Adding leads past it is refused, even if you have allowance left. Splitting a list across campaigns is fine.
All three are covered in Plans & limits.
AI credits are a different thing
Your credits balance (shown in Settings > Usage & limits) pays for AI features and for the top-ups above. Describing a search in Find leads in your own words is free and uses no credits. Website summary uses no credits either, though both count toward a daily limit on AI use for your workspace.
Common problems
- "Lead export limit reached for this month." Your lead-export allowance is used. See the three ways forward above.
- I exported fewer leads than I selected. The file stops at your remaining allowance, and rows that no longer have a contact address or belong to a company that opted out are dropped at export time. The confirmation message says which.
- The chip says something different from the count I was expecting. The chip shows the month so far. Leads added to a campaign and CSV exports both count towards the same lead-export allowance.
- A bulk list was refused. It did not fit in what is left, counting lists already queued. Split it, top up, or wait.