What happens to my data if I cancel or delete my workspace?
Cancelling does not delete anything. The workspace moves to the Free plan and your mailboxes, campaigns, leads and inbox are all kept. Deleting a workspace is different: it is kept for 30 days so you can restore it, then permanently deleted.
The binding wording on retention is in the Privacy Policy (section 8, Data retention). This page explains it in terms of what you do in the app.
If I cancel my subscription
- On a paid plan you keep everything until the end of the period you paid for. Then the workspace moves to Free. It is not closed.
- Nothing is deleted. Your mailboxes, campaigns, leads and inbox remain.
- If you have more than Free allows (mailboxes, active campaigns), sending and warmup pause straight away until you reduce usage or pick a paid plan. Nothing is removed to make room. See What happens if I am over my plan's limits?.
- During a trial, cancelling ends the trial immediately and nothing is deleted either.
- Agency: if the Agency plan ends, its client workspaces are no longer covered. Nothing is deleted, and each one needs a plan of its own to continue. See Agency client workspaces.
If I delete a workspace
- The workspace is locked and kept for 30 days. You can restore it at any time in that window, without a card. See Delete or restore a workspace.
- A paid workspace keeps working until the end of its paid period, then enters the 30 days.
- After 30 days it is permanently deleted (mailboxes, synced mail, campaigns, contacts you added, settings) and cannot be recovered. Purchased credits and quota blocks end with it.
- You get reminder emails during the 30 days.
Things deleted immediately
- Mailbox passwords and tokens are deleted the moment you disconnect a mailbox in Accounts.
- Synced inbox mail for that mailbox is deleted with the mailbox when you disconnect it. The Privacy Policy commits to at most 30 days.
Hosted (OneMail) mailboxes
If a hosted mailbox is cancelled or stops being paid for, the mailbox and its mail are kept for a recovery window and then deleted. When a paid workspace ends, mailboxes billed on it may be suspended and later deleted the same way. See OneMail.
Things kept for longer, on purpose
- Tax and accounting records are kept for as long as the law requires (currently 6 years under UK law). Payment records are held by Stripe as well.
- Opt-out records. Addresses that hard-bounced, or whose owner asked to be erased, are kept on a platform-wide suppression list indefinitely. Deleting the record of an opt-out would risk contacting that person again. Your workspace's own do-not-contact list is kept while the workspace exists. See Suppression.
- Security and audit logs, and records of privacy requests, are kept as long as needed to protect the service and show legal obligations were met.
- Support conversations are kept while they may be needed to help you, and while your account exists.
Shorter windows on other records
Some records are deleted on a schedule regardless of your plan. For example, warmup activity logs after 12 months, and in-app activity records after 90 days. The complete list and current periods are in section 8 of the Privacy Policy.
How do I delete my personal data or my account?
Deleting a workspace removes the workspace's data. To have your personal data erased, or to ask what is held about you, send a privacy request. We act on requests within one month. The app has no separate "delete my account" button beyond deleting your workspaces.
Can I export my data first?
Leads can be exported from the tool that holds them, subject to your plan's lead export allowance. For a copy of your personal data, use a privacy request and choose Access a copy of my data. Do this before the 30 days on a deleted workspace run out.
Common problems
"I cancelled and my campaigns stopped." Most likely you are over Free's limits, so sending is paused. Nothing is deleted. Reduce usage or choose a plan.
"I deleted a workspace by mistake." Restore it within 30 days from Settings > Workspaces.
"I want everything gone now." Send a privacy request and ask for deletion. Some records must be kept (above), and the request is acted on within one month.