What can Warmi, the support assistant, do (and how do I reach a human)?

Warmi is Warmerly's AI support assistant. Ask it a question in plain words and it searches these docs, reads the right page and answers from it. When you are signed in it can also look at your own account to explain what it sees. If it cannot solve your problem, or you just want a person, it hands the conversation to the Warmerly team.

Warmi is an AI. It is not a person, and it can be wrong, so for anything involving money or a decision you cannot undo, check what it tells you against the page it links.

Where to find it

• In the app: the Ask Warmi button at the bottom right of every dashboard page.
• On warmerly.com and docs.warmerly.com: the same button at the bottom right, no account needed.
• In the Android app: Settings > Chat with Warmi. See the Android app.
• By email: write to support@warmerly.com. Warmi answers there too, and replies come from a Warmerly mail address.
• On some screens, such as campaign pages and the billing screen shown when a workspace is locked, Warmi also appears inside the page itself.

The chat keeps your past conversations. Open the conversation list to continue an old chat or choose Start a new chat. If a person on the team replied to you, their name shows in the list and the launcher tells you when there is an unread reply.

What Warmi can do for anyone

• Answer how-to and troubleshooting questions from these docs, and tell you where in the app to click. It uses the exact page names from the sidebar and Settings.
• Run a DNS check on a domain you name (SPF, DKIM, DMARC and MX) and explain what to fix, with a link to the full report. It will not check free mail providers such as gmail.com, because you cannot edit their DNS.
• Tell you the current plans and prices, and quote a domain price. It never buys a domain.
• Read public pages on warmerly.com.
• Check the service status first when you report something failing, and tell you plainly if there is a current incident.
• Answer in your language when you write in one. Page and menu names stay in English, as they appear in the app.

What Warmi can do when you are signed in

With your account, Warmi can read (never change) things like:

• your mailboxes: warmup state, health, and stored DNS results;
• campaign statistics;
• a summary of replies that look like leads in your inbox;
• your LinkedIn and WhatsApp accounts;
• your transactional email domains and delivery numbers;
• your plan, usage against your limits, and why a workspace is locked, if it is.

This is why asking "why did my mailbox stop sending?" works better signed in: Warmi can look instead of asking you to describe a screen.

It can also run a placement test on one of your mailboxes. That sends real probe emails and uses one of your monthly placement tests, so Warmi always tells you which mailbox it would test and how many tests you have left, and asks before it runs one. Every lookup or action Warmi takes is shown in the chat as it happens, with what it found.

If you email support, Warmi may recognise your address as an account. That is not a sign-in, so in email it can only see your plan and whether a workspace is billing-locked. It cannot see mailboxes, campaigns, leads or inbox.

What Warmi cannot do

• It cannot change your plan or take a payment. No upgrade, downgrade, cancellation, trial, discount, refund or card change. It has no such ability, so it cannot be talked into it. You do those yourself under Settings > Billing (see Cancel or change plan). Exceptions and disputes go to the team.
• It cannot change your account data. It cannot edit campaigns, connect or remove mailboxes, or change roles. It tells you where to do it.
• It cannot unlock a locked workspace. It can say why it is locked and what clears it.
• It cannot reach developers or product. Feedback and feature requests only reach a person if Warmi hands the conversation to the team.
• It will not say which AI model runs it. It is Warmi.
• It does not promise deadlines, outcomes or fixes it cannot decide.

How do I reach a human?

Just say so: "I want to talk to a person." Warmi hands the conversation to the Warmerly team. You do not have to sign up, log in or fill in a form first.

• Signed in: the team already has your account email, and follows up by email.
• Not signed in: Warmi asks once for an email address. Without one, the team can read the conversation but cannot email you, so check back in the chat.
• What happens next: a person reads the whole conversation. Replies come to your email, and also show in the chat with the person's name. These docs do not state a guaranteed response time, and Warmi is told not to invent one.
• Already sent? If the conversation is already with the team, Warmi says so and adds your new message to the same ticket instead of opening a second one.
• By email: write to support@warmerly.com, with screenshots or PDFs if it helps (up to five files per email, each up to 10 MB, in PNG, JPEG, WebP, GIF or PDF format). Reply to a team member's email to keep the same thread. Warmi does not answer a message addressed to a person.

You can also book a free 15-minute setup call with the founder: Settings > Book a 1:1 setup call, or warmerly.com/book-a-call.

Tips for better answers

• Say what you were doing and what you saw: the exact message on screen is worth more than a summary.
• Name the mailbox or campaign, or sign in so Warmi can look for itself.
• If the answer feels wrong, say so and ask it to check the docs again, or ask for a person.

Common problems

Warmi says it hit a snag or gives no answer. The assistant depends on an AI provider. Try again in a moment, or email support@warmerly.com. A domain check can still work when the model is unavailable.

Warmi told me it passed something to the team but I heard nothing. Warmi only says that after it actually opens a ticket. If you gave no email address, nobody can email you: look in the chat for a reply, or write to support@warmerly.com.

I asked Warmi to upgrade me. It cannot. Use Settings > Billing.

Related

• Frequently asked questions
• Troubleshooting
• Is Warmerly down? The status page
• Use Warmerly with AI (MCP) to use your own assistant with your account instead