How do I choose which emails Warmerly sends me?
Open Settings > Email preferences ("Choose which emails Warmerly sends you"). There are four switches. Each saves as soon as you flip it and confirms with "You'll receive these emails" or "You won't receive these emails". The preferences belong to you, not to the workspace, so they apply across every workspace you use.
The four switches
| Switch | What it controls |
|---|---|
| Mailbox alerts | Reputation drops, DNS (SPF, DKIM, DMARC) changes and disconnected mailboxes. Bundled into at most one digest per 24 hours. |
| Lead alerts | New replies that Warmerly AI identifies as leads. Bundled into at most one digest per 24 hours. |
| Setup tips & check-ins | Occasional guidance while you get set up, plus milestone check-ins and referral rewards. Stops once you turn it off. |
| Product news & offers | New features, deliverability guides and the occasional offer. Never more than a few a month. |
What is always sent?
Under Always sent, the page lists mail that keeps your account working and cannot be turned off:
- Sign-in, email verification and password resets
- Billing receipts, failed payments and plan changes
- Workspace invitations and replies to your support requests
If you turn every switch off, you still get these. That is deliberate: a missed failed-payment notice or invitation would cost you more than a stray tip email.
Which switch controls the email I got?
- "Action needed on your Warmerly plan" and "Your Warmerly sending has paused", the notices about being over your plan's limits, follow Mailbox alerts. If you have it off, you will not get those, so watch for the countdown banner in the dashboard instead. See What happens if I am over my plan's limits?.
- Referral reward emails follow Setup tips & check-ins. See The referral programme.
- Reply and lead notifications follow Lead alerts.
- Warmerly news, launches and offers follow Product news & offers. These emails also have an unsubscribe link in the footer, which does the same as the switch.
Does this affect my campaigns' emails or my recipients?
No. These are emails Warmerly sends to you. Your campaigns' emails to your leads, and their unsubscribe handling, are separate. See Suppression for the do-not-contact list that campaigns never send to.
Common problems
"I turned alerts off but still got an email." Check what it was. Billing receipts, failed payments, sign-in and invitation mail are always sent. So are replies to support requests.
"I am not getting alerts and I want them." Turn Mailbox alerts or Lead alerts on. Check your spam folder for mail from Warmerly. Digests arrive at most once per 24 hours, so a single problem will not send repeated emails.
"I unsubscribed from a marketing email and now want it back." Turn Product news & offers back on here.
"I want to change the address these go to." Change your login email in Settings > Profile. See Sign in and account security.