How do I connect WhatsApp and how many messages can I send?
You link your own WhatsApp number to Warmerly by scanning a QR code, the same way you link WhatsApp on a computer. Once linked, its conversations appear in the Inbox, and you can message from it. How many numbers you can link depends on your plan plus any WhatsApp slots you buy. See Channel accounts: paid slots and overage.
There is no WhatsApp warmup. Email needs warmup because inbox providers keep a reputation score. WhatsApp has no such score to build. What WhatsApp does is watch behaviour: how new the number is, how fast it sends, and how many strangers block or report it. So Warmerly does not warm a number. Instead it limits how fast a number can send, automatically (see "How many messages a day" below).
Link a number
- Open Accounts and click Add.
- Under "Or add another channel", choose WhatsApp.
- The screen shows how many WhatsApp numbers are in use. If all covered numbers are taken, it offers to buy a slot instead. If your plan includes none, you need a slot first.
- Click Start WhatsApp setup. A Connect WhatsApp window opens with a QR code.
- On your phone open WhatsApp, then Settings > Linked Devices > Link a Device, and scan the code.
- The window says Connected! and the number appears under Accounts > WhatsApp.
The status shows Connecting..., Scan QR, then Connected. If it says Connection failed, click Try again for a fresh QR code. If you have a link in progress, Warmerly reuses it instead of starting a second one.
Old conversations from before you linked are brought into the Inbox once, shortly after linking. Group chats and broadcast lists are not imported, only one-to-one chats.
Use WhatsApp
- Inbox. Messages sent and received on the linked number appear in Inbox. Reply from there, or start a new WhatsApp message from the compose window by choosing WhatsApp and typing a phone number.
- Campaigns. WhatsApp cannot be used in a campaign yet. The sequence editor lets you add a WhatsApp step, but there is no way to choose which WhatsApp number a campaign sends from, so the launch checklist fails with "WhatsApp sending isn't available for campaigns yet" and the campaign cannot launch until you remove the step. Use the Inbox to message on WhatsApp.
Messages you type yourself in the Inbox are never held back by the send window or spacing below. They do count towards the number's messages for the day, though.
How many messages a day
This is automatic. You do not have to set anything. The window and spacing below are built for campaign sends, which cannot be launched for WhatsApp yet (see above), so today they matter mainly for the daily volume and the limits protecting the number.
A newly linked number starts low and climbs as it actually sends:
- The default start is 5 messages on the first sending day.
- It rises by 3 for each day the number really sends on.
- The default ceiling is 40 a day, reached on the 13th sending day.
Days when the number sent nothing do not count, so a number sitting idle stays at its starting volume. Running a second campaign does not restart the ramp, because WhatsApp judges the number, not the campaign.
Campaign messages are also:
- Sent inside a window. Default 9:00 to 17:00 in the number's timezone, which starts as your workspace's default timezone.
- Spaced out. By default at least 5 minutes apart, plus a random extra of up to 3 minutes, so it does not look like a bot.
- Capped by a hard daily ceiling. Default 75, and the ramp can never push past it.
Accounts > WhatsApp shows "Messages today" against the cap in force now, not against the ceiling.
Change the pacing (only to go slower)
Click the sliders icon (Sending settings) on a number to change the ramp start, step and ceiling, the gap and random extra, the send window and timezone, and the hard daily ceiling. Warmerly manages all of this for you already. Use the settings only if you want to be more cautious. The window must end after it starts, and the ramp ceiling cannot be below its starting volume.
Restart the ramp from day 1 treats the number as newly linked. Use it after a number has come back from a WhatsApp block. Warmerly does this by itself when it detects that WhatsApp blocked or logged out the number.
Common problems
- My number was blocked or logged out. That is WhatsApp's decision, and neither Warmerly nor support can lift it. Relink the number from Accounts > WhatsApp and let the ramp rebuild. Blocks usually last 24 to 48 hours, and repeat offences can become permanent.
- Disconnected. Use the reconnect button on the number. It resets the session and shows a new QR code to scan. Logging the linked device out from your phone also ends the session.
- Over the limit, or the workspace is locked. You have more numbers than your plan and slots cover. Buy a slot or unlink a number, see Channel accounts: paid slots and overage.
- A message I typed in the Inbox did not send. Check that the number shows Connected under Accounts > WhatsApp, and that your workspace is not over its limits. A billing lock never blocks replies you type yourself.
- Can I send unlimited bulk WhatsApp? No. Volume stays inside what WhatsApp tolerates, and the limits protect your number.