What happens if I am over my plan's limits?
You get a grace period, and nothing is ever deleted. While you are over a limit and inside the grace period, everything keeps running and a banner across the dashboard counts down the days. If you are still over when it ends, sending and warmup pause (campaigns stay exactly as they are) until you upgrade or reduce usage. Both fixes are equally valid.
The limits themselves are on Plans and limits. This page is about what happens when you cross one.
Which limits can put a workspace over?
These are capacity limits, meaning a live count with nothing to reset:
- Mailboxes you connected yourself. Hosted OneMail mailboxes and the free sandbox mailbox do not use a plan mailbox slot.
- Campaigns that are active or paused. Drafts do not count.
- Active prospects: the distinct leads still in play across those campaigns. Leads that are completed, skipped, unsubscribed or bounced do not count.
- LinkedIn accounts and WhatsApp numbers, against the slots you have paid for (and, for WhatsApp, the numbers your plan includes).
Monthly allowances (verifications, lookups and so on) are different: running out of one stops that one tool until the 1st or until you buy more. See Buy more when you run out.
Everything is visible in Settings > Usage & limits.
How does a workspace end up over?
- A downgrade. You moved to a smaller plan while using more than it includes.
- Growth that nobody noticed. For example, importing leads into campaigns until the active-prospect ceiling is crossed. A nightly check spots it and starts the grace period.
- A trial or subscription ending. The workspace falls back to Free, which is a smaller plan (see below).
Adding a mailbox or launching a campaign beyond your allowance is usually refused at that moment with an explanation, and nothing is charged. The grace period is for the cases where you drifted over without a single action crossing the line.
The grace period
- When a workspace is first found over a limit, it gets 30 days to fix it.
- The dashboard shows a banner naming exactly what is over and how many days are left ("You have N days to upgrade or reduce usage before sending pauses"). You can dismiss it for the day while the grace period is still open.
- The workspace owner also gets an email, "Action needed on your Warmerly plan". It is sent under the Mailbox alerts setting in Settings > Email preferences. If you have that turned off you will not get it, so rely on the banner.
- If a downgrade between two paid plans caused it, the clock is set from that moment against the plan you are now on.
One case gets no grace period. Moving to the Free plan (after cancelling or a trial ending) applies Free's limits straight away, so a workspace with more than Free allows is restricted immediately. See Why is my workspace locked?.
When the grace period ends
Nothing is removed. The workspace is locked to the billing screen, except for Accounts,
Campaigns and Settings, which stay open so you can fix it. While locked, campaign
sending, email warmup, LinkedIn warmup and WhatsApp sending are suspended. Campaigns stay
active and mailboxes stay connected, and they resume by themselves within a few minutes of
the workspace being fixed.
How do I get back inside the limits?
- Open the screen or banner and see what is over (it names the resource and the count).
- Reduce it, or upgrade:
- Mailboxes: disconnect ones you no longer use in Accounts.
- Campaigns: pause and archive campaigns you are not running in Campaigns.
- Active prospects: remove leads from campaigns you are not working.
- LinkedIn or WhatsApp: disconnect the account or number, or buy a slot in Settings > Usage & limits.
- Upgrade: Settings > Billing, or the upgrade card in the sidebar. The billing-locked screen also recommends the cheapest plan your current usage fits into.
- If you are locked, click I've reduced my usage, check again. The recount is immediate and the lock lifts on your next page load. You do not have to wait for the nightly check.
If a limit is one that no plan change fixes (LinkedIn accounts are always bought as slots), the screen says so instead of selling you an upgrade that would not help.
Can support extend my grace period?
Warmi and support cannot change your plan, waive a limit or extend a grace period on request. If you are locked because of something Warmerly got wrong (a bug, an outage or a checkout that would not complete), ask Warmi to escalate it to a person.
Common problems
"The banner says I am over but I disconnected everything." Counts refresh when you reload. Open Settings > Usage & limits to see the live numbers. If one still looks wrong, ask Warmi.
"I upgraded and it is still locked." After paying, the plan can take a moment to switch over. Reload after a minute. If it stays, see Why is my workspace locked?.