I ran out of verifications or lookups. Can I buy more without changing plan?
For five monthly allowances, yes. You can spend AI credits from your workspace wallet on an extra block of that one thing, instead of moving to a bigger plan. The five are:
- Email verifications
- Email lookups
- LinkedIn lookups
- Lead exports
- Placement tests
The block is added to your account and used after that month's allowance runs out. Blocks never expire and do not reset on the 1st. Nothing is ever bought automatically: credits are only spent when you press a button that states the price.
If you would rather move up a plan, see How do I cancel or change my plan?.
How do I buy an extra block?
- Open Settings > Usage & limits in app.warmerly.com.
- Find the allowance you have run out of. Under its meter, once it is at 75% or more used, a line offers a block in the form "N credits adds N more verifications", with a button showing the credits.
- Click the button. The credits come out of your wallet and the extra units are banked straight away.
- Once you have a block banked, the same line reads "N extra verifications banked", and whether it is "in use now" or "used once this month runs out".
If you do not have enough credits, buy a pack first from the Buy more credits section on the same page. See AI credits.
You will also see the offer in the message you get when a tool refuses because the allowance is spent, and the upgrade dialog (below) has an Or top up with credits link.
What can not be topped up?
- Capacity limits (mailboxes, active campaigns, active prospects) are a live count, not a monthly total. You fix those by reducing usage or upgrading. See What happens if I am over my plan's limits?.
- LinkedIn accounts and WhatsApp numbers are bought as slots on Settings > Usage & limits.
- AI credits themselves. Credits are the currency; buy a pack.
- Campaign sends. Sending is not metered on paid plans, so there is nothing to top up.
How blocks behave
- Never expire. A block stays on your workspace until it is used, unlike the monthly allowance, which resets on the 1st.
- Used after the month's allowance. The month's own allowance is drawn first. The block only starts to go down once it is spent. The meter on Settings > Usage & limits shows the banked units beside the monthly figure, not folded into it.
- Whole blocks. You buy a block up front. If it gives slightly more than you asked for, the extra is banked, not lost.
- Paid from the wallet only. The credits used come from credits you have bought, never from your plan's included monthly credits, so topping up verifications does not use up the credits your AI features rely on.
- Only the owner. Buying a block needs the same permission as changing the plan, so it is done by the workspace owner.
- No cash value, no refund. Unused blocks and credits are not refunded, and they end if the workspace is permanently deleted. See the refund and cancellation policy.
- Agency client workspaces share one wallet with the Agency workspace. See Agency client workspaces.
The exact price in credits for each allowance is shown on the button before you press it.
The upgrade card and upgrade dialog
Warmerly offers the plan directly above yours in two places. Nothing here charges you without a click.
The sidebar card. At the bottom left of the sidebar, above Billing, a card says what the next plan unlocks, for example "Starter unlocks (a number of) mailboxes". If any allowance is at 75% or more, the card turns amber, names the fullest one and shows its meter ("Almost out of ..." or "You're out of ..."). It has an X to hide it. It stays hidden until something changes (an allowance crosses 75% or runs out, you change plan) or 30 days pass. That choice is remembered in your browser only, so another device still shows the card.
The card is not shown on the top plan, on Agency client workspaces, or to anyone who is not the workspace owner.
The dialog. When a limit stops something you tried to do (a mailbox, campaign, allowance or full campaign list), a dialog can open offering the next plan. It waits until any dialog you are in, such as the add-mailbox wizard, has closed. Its main button is either "Try (plan) free for N days" if a trial is still available, or "Upgrade to (plan)" with the price.
- If you already pay, the button changes your plan right away and charges only the prorated difference today.
- If you are on Free, it opens the card form.
- If you are not the owner, the dialog tells you to ask the owner rather than showing a button.
- Compare all plans links to Settings > Billing, and Not now closes it.
Common problems
"There is no top-up line under my meter." It only appears from 75% used, and only for the five allowances above. If it never appears for one of them, that allowance may be unmetered on your plan.
"The top-up says I do not have enough credits." Buy a pack in Buy more credits, then try again.
"I bought a block but the tool still says I have none." Reload Settings > Usage & limits. The banked units show beside the monthly meter. If it still looks wrong, ask Warmi.