How do I delete a workspace, and can I get it back?
Open Settings > Workspaces, find the workspace and click Delete. A confirmation says exactly what will happen to that workspace. A deleted workspace is kept for 30 days, and the owner can restore it at any time in that window with no card. After the 30 days it is permanently deleted and cannot be recovered.
Deleting is done in one place, Settings > Workspaces. The Team page links there. Only the workspace owner can delete or restore a workspace.
What happens when I delete, by type of workspace
| Workspace | What Delete does |
|---|---|
| On the Free plan | Locked now. Kept for 30 days, restorable. |
| On a paid plan with its own subscription | The plan stops renewing. The workspace keeps working until the end of the period you have already paid for (no refund), then it is locked and kept for 30 days. |
| An Agency client workspace | Locked now, kept for 30 days. Your bill does not change. |
| Extra workspace you never finished setting up (no plan chosen, nothing paid) | Removed straight away, nothing to restore. |
If you delete an Agency workspace that has client workspaces, they share its plan and lock when it ends. The confirmation says how many.
Deleting a paid workspace stops the subscription renewing. It does not refund the current period. See the refund and cancellation policy.
After a delete that locks the workspace immediately, Warmerly switches you to your oldest other active workspace, so you do not land on the recovery screen of the workspace you just deleted.
What does a deleted workspace look like?
- In Settings > Workspaces the row reads "Deleted · kept until (date)" with a Restore button.
- If you open it, the billing screen says the workspace "is in recovery until (date)" and "Nothing has been deleted yet. Everything is still here."
- Automated sending, warmup and other activity stop while it is locked.
- The owner gets reminder emails during the 30 days (around days 1, 7, 21 and 28) so it is not forgotten.
- A paid workspace scheduled for deletion but still inside its paid period shows a "This workspace is scheduled for deletion" notice on the Team page and a Keep it button in Settings > Workspaces.
How do I restore a workspace?
- Open Settings > Workspaces and click Restore on the deleted workspace. If it is a paid workspace still inside the period you paid for, the button reads Keep it.
- Or, on the locked screen, click Restore on the Free plan, or pick a paid plan.
Restoring needs no card. Where the workspace ends up:
- Deletion still scheduled (paid, not yet locked): the cancellation is switched off and the subscription carries on as before.
- Already locked, was a client workspace: it goes back into its Agency pool, if that Agency workspace still has a live Agency plan.
- Already locked, still has its own subscription: it keeps it.
- Otherwise: it comes back on the Free plan. If it has more mailboxes or campaigns than Free allows, sending stays paused until you reduce usage or choose a paid plan. See What happens if I am over my plan's limits?.
If you subscribe again on a workspace that is in recovery, the deletion is cancelled and the workspace comes back whole.
What happens to my data?
For the 30 days nothing is deleted. After that the workspace is permanently deleted: its mailboxes, campaigns, contacts, inbox and settings. Purchased credits and quota blocks end with it. Tax and accounting records are kept by law, and some records (such as opted-out addresses) are kept so nobody is contacted again. Details are in What happens to my data if I cancel or delete?.
Common problems
"I cannot see the Delete button." Only the owner can delete. Admins and members do not get it. See Team members and roles.
"I deleted the wrong workspace." Restore it within 30 days from Settings > Workspaces. Later than that it cannot be recovered.
"I deleted a workspace but I am still being charged." A paid workspace keeps its subscription until the end of the paid period, then stops. It is not refunded for the rest of it. If the plan still renews after the end date, email support@warmerly.com.
"Can I delete my account, not just a workspace?" Workspace deletion is what the app offers. To have your personal data erased, use a privacy request.