What happens when my free trial ends?
When the trial ends, your card is charged for the plan you are on and the subscription carries on as a normal paid plan, monthly or annual depending on what you chose. The first charge lands the day after the trial's last day (day 8 of a standard 7-day trial). If you cancel before then, you are not charged.
You can see the exact end date in Settings > Billing: the status badge reads "Trial ends" followed by a date.
How long is the trial?
The trial length is shown on the button you press and on the card form, and it is what the checkout actually creates. It is normally 7 days. It is longer only in two cases:
- You claimed a longer trial offer on the Warmerly website when you signed up (the offer has its own time window and is used once per account).
- You were approved for Warmerly for Startups, which has its own, longer trial.
Free never needs a card and is not a trial. It does not run out. See Plans and limits.
Do I need a card to start a trial?
Yes. A card is required to start a trial on any paid plan. Nothing is charged while the trial runs. You can add a promo code on the same card form.
One trial per workspace
Each workspace gets one trial, ever. If a workspace has already had one and you subscribe again, you are charged straight away, and the card form says "Confirm your subscription" and "charged today" instead of promising a free trial.
What is limited during a trial?
The trial is a fixed taste of the product, so it is the same size whichever plan you are trialling:
- Monthly allowances (verifications, lookups, lead exports, placement tests, AI credits) are held at Starter levels, even on a Growth or Agency trial.
- LinkedIn is not part of any plan or trial. Each LinkedIn account needs its own paid slot, charged straight away. See Channel accounts.
- The mailbox and campaign limits of the plan you chose do apply.
The full allowances of your plan apply from the first charge. There is more detail in Plans and limits.
Can I skip the trial and pay now?
Yes. In the workspace setup step you can choose to subscribe now instead of taking the trial; the card is then charged immediately. Also, if the workspace already pays for hosted OneMail mailboxes and you add a plan to that subscription, the plan is charged straight away with no trial, because a trial would pause billing for the mailboxes too. The checkout tells you this before you confirm.
What if I cancel during the trial?
Cancelling during a trial (from Settings > Billing > Manage billing) ends the trial straight away rather than at its end date, and you are not charged. The workspace moves to the Free plan. Nothing is deleted, and you can pick a plan again whenever you want. The Billing page warns you about this before you open the portal.
The same is true of a period we gave you at no charge through a 100% promo code: cancelling ends it immediately.
If the workspace has more mailboxes or campaigns than Free allows, it is over Free's limits straight away and sending pauses until you reduce usage or choose a plan. A downgrade to Free gets no grace period. See Why is my workspace locked?.
What if I change plan during the trial?
Nothing is prorated. The plan you are on when the trial ends is the one first charged. An approved startup subscription cannot be switched while its trial or discount is running.
What about promo codes that make it free for a while?
A subscription on a 100% promo code still moves from trial to a normal subscription at trial end. It is just charged nothing until the promotional months finish. The status badge on Settings > Billing shows how long the discount lasts, for example "Trial ends 12 Oct, then free until 12 Jan". When a promotional period ends, it renews at the standard price.
Common problems
"I was charged when my trial ended." That is the trial ending as designed: the first charge lands the day after the last trial day, for the plan you were on. To avoid it, cancel before then. See the refund and cancellation policy for the small set of cases where a payment is refunded.
"The card form says charged today." Your workspace has already used its one trial, or you chose to subscribe now.