How does Warmerly billing work?
Everything about your plan and payments lives in Settings > Billing in app.warmerly.com. That page shows your current plan, its status (for example "Renews" with a date, "Trial ends" with a date, or "Past due"), and lets you change plan. The Manage billing button opens Stripe's secure billing portal, which is where your invoices, receipts and payment method are.
For what each plan costs and includes, see Plans and limits or warmerly.com/pricing. This page explains how the billing itself behaves.
Who can see and change billing
Billing belongs to the workspace, and only the workspace owner can change it: pick or switch a plan, open Manage billing, buy credits or add-ons. Admins and members can use the workspace but get a message telling them to ask the owner. See Team members and roles.
If your workspace is an Agency client workspace, it has no billing of its own. The Billing page says "Included in your Agency plan" and links to the Agency workspace, where everything is managed. See Agency client workspaces.
Where do I find my invoices and receipts?
- Open Settings > Billing.
- Click Manage billing. Stripe's billing portal opens.
- Your invoice history and payment method are there. You can update your card and download invoices from the same place.
You also get an email receipt for each charge. Manage billing only appears once the workspace has a paid subscription. On the Free plan there is nothing to invoice.
How do I update my card?
Click Manage billing in Settings > Billing and update the payment method in the portal. If a payment has failed, updating the card is what clears it; see Why is my workspace locked?.
Monthly or annual billing
- Monthly: billed in advance every month and renews automatically until you cancel.
- Annual: billed once a year, in advance, at a discount compared with twelve monthly payments. The exact saving is shown on the card in Settings > Billing and on the pricing page.
If you already pay monthly, the Switch to annual card at the top of Settings > Billing moves your existing subscription to annual in one click. You are charged the annual price straight away, less a credit for the unused part of the current month. Everything on the subscription (your plan and any hosted OneMail mailboxes) moves to annual together.
Limits of that switch:
- There is no button to go from annual back to monthly in the app.
- An approved Warmerly for Startups subscription cannot be switched while its free period or its discount is running. See Warmerly for Startups.
- If a subscription has an older add-on on it that cannot be repriced, the switch is refused with a message asking you to contact support@warmerly.com.
Which currency am I charged in?
Warmerly sells in GBP, EUR and USD. The currency a new customer is offered depends on where they are visiting from, and the checkout charges exactly the currency the page quoted.
- A subscription keeps its currency. Plan changes, add-ons and credit packs all stay in the currency the subscription started in.
- The plan picker inside the app quotes USD, monthly, until you have a subscription. To start in GBP or EUR or on an annual plan, start from warmerly.com/pricing.
- There is no in-app switch between currencies. Ask support@warmerly.com if you need one; Warmi and support cannot change it for you inside the chat.
What happens when I change plan?
Changing plan from Settings > Billing (Switch to this plan) takes effect immediately and is prorated.
- Upgrade: you are charged the difference for the rest of the current period.
- Downgrade: the unused part of the higher plan becomes a credit on your billing account, set against future invoices. Credits are never paid out in cash.
- During a trial: nothing is prorated. The plan you are on when the trial ends is the one first charged.
- A plan change keeps your billing interval and currency.
If a downgrade leaves you over the new plan's limits, you get a grace period to reduce usage. See What happens if I am over my plan's limits?.
Buying for a business: VAT numbers
Tax is calculated by Stripe at checkout. On the card form you can choose Buying for a business? Add your VAT number, with an optional business name. Stripe validates the number and prints it on every invoice. An EU or UK VAT number is accepted; a number from any other country is refused with a reason shown on the form. The field is optional.
Promo codes
If you have a promo code, enter it when you add your card. Codes apply only on the terms stated with them and cannot be exchanged for cash. When a promotional period ends, the subscription renews at the standard price. An approved startup deal has its own discount and does not take a code.
Other things that are billed separately
These are not part of the plan price and are bought where you use them:
- Hosted OneMail mailboxes, billed per mailbox on your subscription (OneMail).
- LinkedIn account slots and WhatsApp number slots, monthly subscriptions bought on Settings > Usage & limits.
- AI credit packs, one-off payments (AI credits).
What support and Warmi can and cannot do
They can explain what you see and where to click. They cannot change your plan, cancel, take a payment, apply a discount or refund a charge. Those are always yours to do in Settings > Billing, or a decision for the team by email. See the refund and cancellation policy.
Common problems
"I do not see Manage billing." Either you are not the workspace owner, the workspace has no paid subscription yet (Free), or it is an Agency client workspace. Only the owner sees the button.
A Free workspace shows "Start ... trial" instead of "Switch to this plan". A Free workspace has no subscription to move, so choosing a plan opens a card form and starts one.
"I was charged twice." Email hello@warmerly.com within 60 days of the charge. Please contact us before your bank; the policy explains why.