Is Warmerly down? How the status page and incident banners work
Check status.warmerly.com. It is a public page, no sign-in needed, that shows whether each part of Warmerly is working right now, its uptime over the last 90 days, and any incident we are working on. Warmi reads the same information, so asking it "is Warmerly down?" gets you the same answer.
Before you assume a fault on our side, it is worth a look: a mailbox that is not sending, a campaign that stalled or a page that will not load is often explained by an incident that is already posted.
What the page shows
At the top is one headline:
| Headline | Meaning |
|---|---|
| All systems operational | Every monitored component is working. |
| Some systems are degraded | Something is slower or partly failing. |
| Some systems are down | At least one component is not working. |
| Status checks are delayed | The checks themselves have not reported for a few minutes, so the page will not claim anything is fine. Treat it as "not confirmed", not as "all clear". |
Below it, each component has its own status, grouped like this:
- Core: Website, Dashboard, API, Database, and Global reachability (an independent check from outside our network that the website and dashboard answer on the public internet).
- Email infrastructure: Hosted mailboxes (OneMail), Free trial mailboxes (the server behind the free mailbox every account gets), Mail delivery, Mail server reputation, Mail server encryption, and Account emails (sign-in links, password resets, notifications).
- Sending engines: Warmup, Campaign sending, Email verification.
- Integrations: Inbox sync, WhatsApp and LinkedIn.
- AI: AI features (Warmi, AI openers and AI-written replies).
Open a component's Last 24 hours and uptime section to see uptime over 24 hours, 7, 30 and 90 days, an hourly strip for the last day, and, where it applies, response time. Each day in the 90-day bar is coloured by how many of that day's checks failed. A single restart does not paint a whole day red.
A component that is deliberately switched off, not broken, shows as Under maintenance with a short note. It is left out of uptime and out of the headline. Planned work can also appear as a maintenance incident.
Incidents
When something needs explaining, we post an incident with a title, which components it affects, and a series of timestamped updates. An incident moves through investigating, identified, monitoring and resolved. Active incidents are listed at the top, and Past incidents below, each with a link of its own you can share.
Some incidents are opened automatically by our monitoring when a component has been down without a break for a few minutes. These say so in their first update, and they close themselves when the component recovers, unless a person has posted an update, in which case a person closes it. A single bad check never opens an incident.
In the app
You do not need to remember to check. While you are in the dashboard, a banner appears above the page when a component is confirmed degraded or down, or when there is an active incident. It names up to two components (for example "Free trial mailboxes: not working right now"), and links to the status page. It hides itself when things recover. If you dismiss it, it stays hidden until something new or worse happens.
Pages that do not exist (a 404) also show a small status line: "Check service status", or "All systems operational" when checks are reading normally.
Follow incidents
- RSS: subscribe to status.warmerly.com/feed.xml in any feed reader.
- Email subscriptions: there are none. The feed is the way to follow along.
- Ask Warmi: it checks the status first when you report something failing.
What the status page does not tell you
It shows the health of Warmerly's own services. It does not show a problem with your own mailbox, domain or account. If everything reads operational and something is still wrong for you, that is a problem on your side of the setup: a paused or disconnected mailbox, a DNS record, a plan limit or a billing lock. See Troubleshooting, or ask Warmi to look at your account (see Warmi, the support assistant).
Common problems
The page says operational but my mailbox is not sending. Open the mailbox on Accounts and check its status, then Reconnect a mailbox if it says it needs reconnecting. A campaign that is not sending has its own checklist under A campaign is not sending.
A banner shows in the app but the status page looks fine. The banner needs a couple of consecutive failed checks to appear, and it clears when the component recovers. Refresh the page.
"Status checks are delayed." The monitoring itself is behind. Check again in a few minutes. If it persists, email support@warmerly.com.